We like to hear what our learners think about the college so we can continuously improve.

Student Surveys

Throughout the year we will hold student surveys to get feedback on courses, tutors, the college and more.

Learner Voice

Learner Voice allows every student to have their say. Students can elect a Learner Voice Representative from their course. The Learner Voice reps will then collect everyone's thoughts and meet with course tutors and managers throughout the year to pass on the feedback.

Principal's Question Time

The college's Principal Mike Hopkins holds question and answer session at each campus throughout the year. It is informal, and students have the opportunity to express opinions about the college, ask questions and discuss solutions.

Suggestions, praise and comments

The college welcomes suggestions, praise and comments. Suggestions, praise and complaint forms are available at all of our reception desks. Alternatively you can contact us on:

Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Call 0121 694 6342

Please note: We politely request that complainants take the time to consider their complaint carefully and word it in a professional manner before they submit it to the college. If you require further assistance please don't hesitate to drop in to a campus reception or call us on the number listed above.

Before making a complaint to the ESFA about any post-16 training provider, college or employer they fund you should have exhausted the provider’s own complaints procedure, including any appeals process. If you have already done that please follow this link.

customer service
investors in people
disability confident
british council