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Overview

The Institute of leadership and Management (ILM) is a UK leading awarding body. Their qualifications are industry recognised and will help you build your skills common knowledge and behaviours to be a more confident and strong manager.

The ILM Level 3 Diploma in Leadership and Management is the ideal online qualification for business-minded individuals who are looking to progress in their career within a management role.

Course description

With a combined approach of knowledge and competence developing modules, this Level 3 Diploma in Leadership and Management will offer you the key insights into what being a good inspiring manager means. You will learn what is expected of a manager and how to manage effectively. You will also understand the need to promote a culture of learning and development, how to plan and delegate work, making decisions and solving business problems as well as how to communicate in the workplace.

You will develop an array of critical skills such as, performance management and coaching, as well as stress management, change management and quality management. You will learn to identify and address typical business challenges and you will understand the impact of leadership in the workplace.

What areas will I study?

You will study a number of units:

Unit 1: Understand the organisation and its context

  • Understand the organisation as an entity
  • Understand the context within which the organisation operates

Unit 2: Understanding leadership

  • Understand leadership styles
  • Understand leadership qualities and review own leadership qualities and potential

Unit 3: Leading and motivating a team effectively

  • Know how to communicate the organisations vision and strategy to the team
  • Know how to motivate and develop the team

Unit 4: Understanding organising and delegating in the workplace

  • Understand how to organise people to achieve objectives
  • Understand how to delegate to achieve workplace objectives

Unit 5: Planning and allocating work

  • Know how to plan work in the workplace
  • Know how to allocate work to team members
  • Understand how to improve the performance of a team in delivering to plan

Unit 6: Solving problems and making decisions

  • Know how to describe a problem, its nature, scope and impact
  • Know how to gather and interpret information to solve a problem
  • Know how to evaluate options to make a decision
  • Know how to plan, monitor and review the implementation and communication of decisions

Unit 7: Understanding the communication process in the workplace

  • Understand the nature and importance of the communication process in the workplace
  • Understand the methods of communication
  • Be able to assess own effectiveness in communication

Unit 8: Understanding workplace information systems

  • Understand the need to maintain information systems
  • Understand the use and application of IT applications for information systems in an organisation

Unit 9: Understanding how to motivate to improve performance

  • Understand the factors that influence motivation levels in the workplace
  • Understand how a theory of motivation can be used to improve performance levels

Unit 10: Understanding performance management

  • Understand the value of assessing performance to meet organisational and individual needs
  • Know how to manage performance of individuals in the team
  • Understand the value of feedback in the workplace
  • Know how to manage underperformance in the workplace

Unit 11: Developing yourself and others

  • Know how to identify development needs
  • Know how to develop self and others to achieve organisational objectives

Unit 12: Diversity in the workplace

  • Understand how to contribute to a positive workplace environment
  • Understand how to deal with difficulties arising from diverse individual and/or organisational values

Unit 13: Managing yourself

  • Know how to use effective personal time management to achieve team goals
  • Know how to manage own stress

Unit 14: Induction and coaching in the workplace

  • Understand how to integrate new members in the team
  • Know how to coach individuals in the team

Unit 15: Understanding training and coaching in the workplace

  • Understand how to provide training appropriate to the workplace
  • Understand how to coach an individual in an organisation

Unit 16: Understanding discipline in the workplace

  • Understand the legal aspects and organisational policy relating to discipline in the workplace
  • Understand how to monitor discipline in the workplace

Unit 17: Understanding conflict management in the workplace

  • Understand conflict management in the workplace

Unit 18: Understanding stress management in the workplace

  • Know how to manage stress in the workplace
  • Understand how to support individuals in the team and minimise stress in others

Unit 19: Understanding health and safety in the workplace

  • Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
  • Understand own responsibilities for health and safety in the workplace

Unit 20: Understanding customer service standards and requirements

  • Understand the legal and organisational requirement for managing customer service
  • Understand customer service standards
  • Know how to monitor customer service performance

Unit 21: Understanding innovation and change in an organisation

  • Understand innovation and change in an organisation
  • Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
  • Understand the effects of innovation and change on people and teams in an organisation

Unit 22: Understanding quality management in the workplace

  • Understand the importance of quality management within the workplace
  • Understand how quality is delivered within the workplace in which the organisation operates

Course options

Age range Start Fees Duration Further Information
16-18 September 2022, Duration: 1 Academic year - 1 Academic year Any course under level 4 for 16-18 year olds is likely to be free.
19-23 (no level 3 qualification) September 2022, Duration: 1 Academic year - 1 Academic year Any course under level 4 for 19-23 year olds without a full level 3 qualification is likely to be free, please contact the college for further information
19-23 (with 1 or more level 3 qualifications) September 2022, Duration: 1 Academic year £1800.00 1 Academic year You may be eligible for an advanced learning loan; please visit our advanced learning loan information page to find out more.
24+ September 2022, Duration: 1 Academic year £1800.00 1 Academic year You may be eligible for an advanced learning loan; please visit our advanced learning loan information page to find out more.