2020 continues to be an award winning year for South & City College Birmingham

College News and Communications
Monday, 30 November 2020 09:13

Customer Service Team at South & City College Birmingham

Despite the difficulties the world is facing in 2020, South & City College have continued to be nationally and regionally recognised for the hard work and excellence of our staff.

In February of this year, we reported the college being shortlisted for the Best Teaching and Learning Initiative category at the Annual TES (Times Educational Supplement) Further Education Awards 2020. This past September, South & City won for a record 6th time the RoSPA Education & Training Services Industry Sector Award in recognition of its exceptional health and safety performance.

On the evening of 26 November, South & City won a further two awards at two separate virtual award evenings.

Firstly, the virtual Asian Business Chamber of Commerce annual awards saw South & City College win Outstanding Customer Service of the Year. The team were recognised for an improved application and feedback process and the launch of a dedicated call centre.

Chair of the judges, Mandy Canny, head of membership at Greater Birmingham Chambers of Commerce, said: “Our expert judging panel had a tremendously tough time this year selecting the shortlisted candidates.

“There was a huge raft of nominations to sort though, all of excellent calibre. The judges and I were really pleased to see so many businesses continuing to excel through challenging circumstances.”

Hanna Myles, South & City’s Customer Experience Manager, added: “I am extremely proud of the whole team who have worked tirelessly on improving our customer service levels across the board.”

The second award was won by Jennifer Addo, Head of School for Plumbing, Gas & Air Conditioning. She won the Carer Champion, part of Birmingham’s Carer Friendly Business Awards. The awards are to celebrate organisations and individuals who are carer friendly and regularly go above and beyond in their support for carers.

Jennifer was nominated by a colleague, who is carer themself and wanted to thank Jennifer for the support, advice and understanding given.

Jennifer has big plans, saying: “Going forward I hope to lead the college, along with working with other dedicated organisations, in working with Carer Friendly Brum to help make Birmingham the first Carer-friendly City.”

Congratulations to all members of staff who have been shortlisted or won awards this year. Well-deserved, and the bar is now much higher for 2021.